Refund policy

Thank you for shopping at

If you are not entirely satisfied with your purchase, we’re here to help.

IMPORTANT: You can ask for refund only if the eSIM has not been installed or activated.
You have 14 calendar days from the purchase date to return an eSIM.

There is a $5.00 fee for each eSIM Returned

  • To cancel your order and request a refund, contact Laos Esim at [email protected].
  • Please let us know your order number, product name, and the reason for the refund.
  • A refund will be made in the same way as the payment method (e.g. PayPal) used to make the purchase. A refund process may take up to 10 business days.
  • We shall refund only when you cancel your order before we send you the QR code via email. We do not support a refund or exchange once the QR code is sent via email or is scanned. Due to the nature of the digital goods, a refund for buyer’s remorse cannot be handled after the QR code is sent. Please purchase after checking all our product details.
  • In cases of experiencing problems with our service, we support a refund or exchange only when the problem has been submitted and verified through our Support Team. Our Support Team will examine whether the problem falls under our responsibility, and then only if applicable, we will initiate your refund. Once again, please note that the request for a refund after returning to your home country without prior confirmation cannot be processed.


As a digital SIM, an eSIM allows travelers to use a Laos data plan at a local rate without switching a physical SIM card.